Cancellation Policy

Cancel any time

You may cancel your Studio Manager Display subscription at any time from the dashboard: open Account → Plan & billing (also in the sidebar avatar menu) and choose Cancel plan, which opens Stripe’s secure billing portal. Cancellation takes effect at the end of your current billing period — you will not be billed again after that date.

Data retention after cancellation

Your account data is preserved for one year (365 days) after your cancellation date. During this read-only window, the dashboard stays closed until you resubscribe, but you can still sign in and download your data as CSV. After this window, saved credentials, connections, and account settings are removed. Booking, client, studio, and payment history, together with its audit trail, is archived for recovery. Your account record and billing history are kept for accounting. We will send you a reminder before archival. Archived history is not available through the dashboard; contact support for help with recovery.

Refunds

These refund rules are the same rules stated in our Terms of Service §4.

First paid month: If you are unsatisfied after your trial converts to a paid subscription, email us within 7 calendar days of your first successful charge at support@studiomanagerdisplay.com and we will refund that first invoice in full.

We do not offer partial refunds for unused days after that first-month window within a billing cycle. If you believe you were charged in error, contact us within 14 days at support@studiomanagerdisplay.com and we will review your case promptly.

Grandfathered rates

If your account is on a legacy promotional rate, that rate applies only while your subscription stays active without a full cancel-and-resubscribe. After you cancel and sign up again, the current $29/month Standard plan applies.

Price changes

We will never raise rates on active subscribers without at least 30 days’ written notice. You will always have the option to cancel before any price change takes effect.

Contact

Questions? Email us at support@studiomanagerdisplay.com — we respond within one business day.